Who are we?

Our website address is: https://servicedeskit.com

What personal data do we collect and why do we collect it?

Comments

When visitors post comments on the site, we collect the data displayed in the comment form, as well as the visitor’s IP address and the browser’s user agent string, to help detect spam.

An anonymized string created from your email address (also called a hash) can be provided to the Gravatar service to see if you use it. The Gravatar Service Privacy Policy is available here: https://automattic.com/privacy/. After approving your comment, your profile picture will be visible to the public along with your comment.

Media

If you are uploading images to the site, you should not upload images with embedded location data (EXIF GPS) included. Visitors to the site can download and extract all site data from images on the site.

Contact forms

Cookies

If you write a comment on our website, you can choose to store your name, e-mail address and website in cookies. These are for your convenience so you do not have to fill in your information again when writing another comment. These cookies will be saved for a year. 

If you visit our login page, we create a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.

When you log in, we will set up a number of cookies and store your login information and your choices of screen display. Login cookies is saved for two days, and screen selection cookies saved for one year. If you select “Remember me” your login will be saved for two weeks. If you log out of your account, the login cookies will disappear.

If you edit or publish an article, an additional cookie will be stored in your browser. This cookie does not contain any personal data and simply provides the post ID of the article you just edited. This expires after 1 day.

Embedded content from other sites

Articles on this site may contain embedded content (such as videos, images, articles, etc.). Embedded content from other sites behaves in exactly the same way as if the visitor visited the other site.

These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with this embedded content, including tracking your interaction with embedded content if you have an account and are logged in to that site.

Analytics

Who do we share your data with and how long do we store your data?

If you write a comment, then comments and its metadata are preserved indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of having them in a moderation queue.

For users who register on our site (if any), we also store the personal information they provide to their user profile. All users can view, edit or delete their personal information at any time (with the exception that they cannot change their username). The site administrators can also view and edit that information.

Your rights regarding your data

If you have an account on this site, or have written comments, you can request an exported file with the personal data we have about you, including all data you have given us. You can also request that we delete all personal data we have to you. This does not include any data that we are required to store for administrative, legal or security reasons.

Where is your data being send to?

Visitor comments may be verified by an automated spam detection service.

Your contact information

Further information

How do we protect your data?

What data breach procedures do we have?

Which third parties do we receive data from?

Which automated decisions and/or profiling do we make with user data? 

Industry regulatory requirements for submission